FREE bracelet on orders over $75!

Returns & Exchange

Shipping & Returns

 

 Shipping 


We offer free shipping on all orders shipped within the US only and on international orders over $300.
All orders take approximately 1 to 5 business days to ship out. If an ordered item is out of stock it may take up to 3-4 weeks to ship.

We ship via USPS with delivery confirmation. You will receive an email once your item has been shipped with tracking number.
For international order we charge a flat rate of $20 for any orders under $300, and only ship to the following destination: Canada, Europe zone, South America and Australia.
Customers are responsible for all duties and taxes. Shipping usually takes 1-2 weeks but can take up to 4-6 weeks due to customs.

If you have any questions please feel free to contact us at: contact@zacasha.com
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Return/ Exchange

If for any reason you are not satisfied with your purchase you can send us back the merchandise for full refund or exchange within 14 days after receiving your order. 
Once we received the return item you will receive a confirmation email and we will issue the refund. Please allow 2-5 business days for the refund to be processed. 

All sales items and limited collection are final sale. No return or exchanges.

To exchange or return please print the below Exchange/Return Label and ship it with your item to the following address:

ZACASHA CONNECTION
4040 NE Second Ave.  suite #301
Design District, Miami,  FL 33137

RETURN LABEL HERE

If your item arrives damaged, we sincerely apologize, please email us at contact@zacasha.com so we can send you a return label to send the item back to be replaced.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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